Customer Support Specialist - Daylight
Remote · Madison, Wisconsin, United States or New York City, New York, United States
Madison, Wisconsin, United States or New York City, New York, United StatesRemoteFull TimeMid LevelNot SpecifiedUnknown
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Unknown
Job Summary
Join Rentable as a Customer Support Specialist where you will enhance customer experiences by resolving technical issues, support revenue management tools, and collaborate with pricing and implementation teams in a fully remote setting.
Required Qualifications
- 2+ years of experience in a customer support, operations, or technical troubleshooting role — preferably within SaaS, PropTech, or property management.
- Strong analytical and problem-solving skills with the ability to diagnose and resolve system or data-related issues.
- Excellent written and verbal communication skills, with the ability to explain complex issues in simple terms.
- Highly organized and able to manage multiple open tickets or projects simultaneously.
- Self-starter with a service-oriented mindset and desire to continuously improve customer satisfaction.
Desired Qualifications
- Familiarity with property management or revenue management software (e.g., RealPage, Yardi, Entrata, ResMan, etc.)
- Proficiency in Excel and/or Google Sheets for data analysis and reporting
Additional Requirements
- Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
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