Customer Support Specialist (Crypto-wallet & Card)
Remote · United States
Job Summary
Customer Support Specialist (L1/L2) for fintech/crypto products. Responsibilities include handling support tasks through the ticketing process, analyzing customer problems to identify root causes, providing effective solutions, assisting merchants, collaborating with other departments, and expanding/upkeeping an internal knowledge base. Requires English at least B2+ and fluent Ukrainian/Russian (written). Strong attention to detail, responsibility, proactiveness, and customer orientation; solid understanding of payments processes (3DS, chargeback, settlement, hold) and ability to analyze complex cases and escalations. Familiarity with Zendesk, Intercom, and Jira is a plus; diploma or Bachelor's in STEM or business fields preferred. Remote-only work with 2/2 night shifts (UTC+3); flexible remote work and opportunities for career growth within international fintech products.
Required Qualifications
- Proven experience in a similar customer support role, ideally within fintech, crypto, or tech-driven environments.
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