Customer Support Specialist (Contract)
On-siteAustin, Texas, United States
Job Summary
Respond to customer inquiries via email and support channels while researching issues to provide accurate, solution-oriented assistance. Review, verify, and update customer information across multiple systems, documenting interactions thoroughly and maintaining precise records. Monitor assigned work queues to prioritize tasks against daily service-level expectations and collaborate with internal teams to resolve issues efficiently. Identify trends or recurring problems to recommend process improvements and learn new systems as business needs evolve. Manage competing priorities with strong attention to detail while maintaining high accuracy in a fast-paced environment.
Required Qualifications
- Bachelor's degree preferred or equivalent professional experience
- 1+ years of experience in customer support, operations, administrative support, or a related role
- Excellent written and verbal communication skills
- Strong attention to detail and organizational skills
- Intermediate proficiency with Microsoft Excel and Google Sheets
- Comfortable working across multiple systems simultaneously
- Ability to manage competing priorities while meeting quality and productivity expectations
- Strong problem-solving skills with the ability to work independently
- Self-motivated with a positive attitude and willingness to learn
Desired Qualifications
- Experience supporting customers in healthcare, insurance, financial services, technology, or another fast-paced service environment
- Experience using CRM, ticketing, or case management systems
- Experience documenting customer interactions and maintaining accurate records
- Bilingual (English/Spanish) preferred
- Comfortable learning new software and adapting to evolving processes
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