Customer Support Specialist
On-siteMadrid, Madrid, Spain
Madrid, Madrid, SpainOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Manage inbound customer interactions in German via phone, email, and digital channels while providing assistance related to product usage, order inquiries, and account matters. Accurately record customer interactions in internal CRM systems, identify complex cases for escalation, and collaborate with internal teams to ensure efficient issue resolution. Meet defined quality, productivity, and customer satisfaction targets within a fast-paced, multicultural environment. This role supports an international service organization based in Athens, requiring native or near-native German and strong English skills.
Required Qualifications
- Native or near-native German (C1–C2)
- Good command of English (B2 or higher)
- Strong communication and problem-solving skills
- High level of customer orientation and attention to detail
- Ability to perform in a fast-paced, multicultural work environment
- Basic computer literacy and confidence using CRM tools
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