Customer Support Specialist -Bucharest
On-siteBucharest, București, Romania
Job Summary
Respond to customer enquiries via email, chat, and other support channels while resolving issues and providing appropriate solutions. Escalate complex cases when necessary and maintain accurate records of all customer interactions. Collaborate with internal teams to ensure customer satisfaction. The role requires current residence in Bucharest, Romania, with C1–C2 English proficiency and prior experience in customer support or customer-facing roles. Candidates must be comfortable using CRM systems and digital tools. This position offers a competitive salary, performance bonus, and career growth opportunities within a supportive, collaborative environment.
Required Qualifications
- Currently based in Bucharest, Romania
- English proficiency at C1–C2 level
- Previous experience in customer support or a customer-facing role
- Strong communication and problem-solving skills
- Comfortable using CRM systems and digital tools
Desired Qualifications
- If you enjoy helping people and solving problems
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