Customer Support Specialist – Bike Expert
On-site · Brooklyn, New York, United States
Brooklyn, New York, United StatesOn-siteFull TimeMid LevelNot SpecifiedUnknown
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Unknown
Job Summary
Be the first point of contact for potential customers; guide e-bike selection; provide product expertise; assist in decision-making; collaborate with logistics and operations; contribute to internal training; gather and report customer feedback.
Required Qualifications
- Expert knowledge of e-bikes or bicycles (experience in bike shops, manufacturing, or related industries)
- Excellent written and oral communication skills
- Comfort with technology and digital tools
- Empathetic, enthusiastic, and customer-focused personality
- Ability to work autonomously in a fast-paced environment
- Strong problem-solving skills and adaptability in ambiguous situations
- Interest in sustainability, mobility, and technology is a plus
- Previous experience in customer support is advantageous
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