Customer Support Specialist
On-sitePhiladelphia, Pennsylvania, United States
Job Summary
Customer Support Specialist at ARCH Medical Solutions in a manufacturing environment. You will act as the key connection point between customers, Business Development, and Operations to resolve issues proactively and professionally. Responsibilities include maintaining customer data in the ERP system (quotes, sales orders, order acknowledgments, delivery updates, open order reporting), communicating with customers via phone and email, managing customer projects with accurate documentation and follow-up, researching and resolving discrepancies, gathering and routing feedback to internal departments, and adapting to changing priorities. The ideal candidate brings 3–5 years of customer support experience (including customer-facing roles), advanced proficiency with Microsoft Office, knowledge of ERP systems, strong communication skills, and the ability to work effectively with cross-functional teams in a dynamic manufacturing setting.
Required Qualifications
- Minimum of 3–5 years of customer support experience, including at least 3 years in customer-facing roles
- Advanced proficiency with Microsoft Office
- Knowledge of ERP systems
- Manufacturing company experience preferred
- Strong verbal, written, and listening skills
- Ability to build positive working relationships, promote teamwork, and enhance customer satisfaction
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