Customer Support Specialist (APAC Region)
Remote
EXPIREDRemoteFull TimeSmall
Full TimeSmall
Job Summary
Provide excellently written email, Slack, and video chat support to resolve customer issues. Conduct training sessions for the unmanaged customer base to remove friction from their journey. Present customer problems and friction points to leadership for prioritization and actionable decision-making. Join regular Support Office Hours to assist customers in real time. Collaborate with CX, Finance, Marketing, and Sales teams to ensure impediments are resolved quickly. Master AI tooling platforms to enable customers to take action based on agentic prompts.
Required Qualifications
- experience working at a remote-first company
- comfortable working remotely
- A+ listener and communicator
- ability to synthesize feedback
- ability to be the voice of the customer
- eager to spend days speaking with customers on the phone, via email, and through chat
- curious mind
- desire to learn
- eager to discover answers
- love collaboration
- wants to work with members of the support team and teams outside of support
- ardent about figuring things out
- comfortable being uncomfortable
- autonomy to help build better processes
- drive to help
- empathetic
- genuine desire to help other people
Desired Qualifications
- Master our AI tooling platforms
- ability for customers to take action based on agentic prompts
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