Customer Support Specialist
$42,661–$46,696 year
On-siteOakville, Ontario, Canada
EXPIREDOakville, Ontario, CanadaOn-sitePart Time$42,661–$46,696 yearMedium
Part TimeMedium
Job Summary
Respond to incoming telephone calls, resolving service issues by clarifying complaints, determining causes, and explaining solutions to reach resolution. Reroute unresolved calls to appropriate departments and update client notes in AlayaCare for cancellations, appointment changes, and Private Care referrals. Communicate complex patient information to supervisors and team members while maintaining accurate, confidential filing systems. Requires minimum two shifts per week with varying weekend and evening hours, earning $20.51–$22.45.
Required Qualifications
- Minimum 1 to 2 years office and customer service experience
- One year Community College, Business Administration Program or equivalent
- Strong communication and interpersonal skills
- Effective listening skills
- Working knowledge of Microsoft Office and AlayaCare
- Knowledge of the organization and services
- Good organizational skills
- Proven ability to multi-task and meet deadlines
- Demonstrated ability to work independently and collaboratively as a team member
- Must be legally eligible to work in Canada
- Available to work a minimum of 2 shifts per week and every other weekend
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