Customer Support Specialist
$33,280–$33,280 year
On-site · Tulsa, Oklahoma, United States
Tulsa, Oklahoma, United StatesOn-siteFull Time$33,280–$33,280 yearEntry LevelNot SpecifiedUnknown
Type
Full Time
Level
Entry Level
Education
Not Specified
Company size
Unknown
Job Summary
Handle inbound customer calls addressing billing, account maintenance, tech support, and equipment sales while managing requests through SalesForce Service Console. Utilize critical thinking skills for non-scripted problems, ensure excellent customer service, and contribute to the internal/external Knowledge Base. Requires 1-2 years of call center experience, strong communication skills, and an ability to work in a fast-paced environment.
Required Qualifications
- 1-2 years of previous call center experience
- Excellent verbal and interpersonal communication skills
- Able to assess challenging situations and find opportunities for improvement
- Able to accurately follow customer workflows in a fast-paced environment
- Availability for occasional overtime hours
Desired Qualifications
- Bilingual preferred
- Hardworking but with a sense of humor and ability to have fun
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