Customer Support Specialist - 100% Remote!
$31,200–$31,200 year
RemoteUnited States
Job Summary
Provide first-level support for inbound interactions from end users, staff, and patients while maintaining end-to-end responsibility for their support needs. Troubleshoot technology challenges using ITIL methodology and Electronic Health Record software, acting as a touchpoint to hand off complex issues before escalation. Mentor new specialists, assist with training, and contribute to the development of work instructions and documentation. Update knowledge management databases with intelligence gathered from customer interactions and adhere to all standard operating procedures. Perform queue management to ensure adherence to service levels and provide feedback on operational intelligence.
Required Qualifications
- High school diploma or equivalent
- Ability to type at least 25 words a minute
- Must be able to lift up to 15 pounds at times
- Exceptional Attendance
- Excellent verbal and written communication skills
- Technical writing experience
- Innovative, team-oriented problem solver
- Excellent interpersonal and customer service skills
- Strong commitment to providing quality service
- Excellent organizational, time management and follow through skills
- Ability to prioritize tasks and to delegate them when appropriate
- Ability to function well in a high-paced and at times stressful environment
- Ethical and Critical Thinking
- Experience troubleshooting Microsoft Office
Desired Qualifications
- 2 years' experience working in a customer service role preferred but not required
- Call Center experience preferred but not required
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