Customer Support Representative
On-site · Nashville, Tennessee, United States
Job Summary
Customer Support Representative at Workwear Outfitters handles inbound/outbound customer communications across phone, email, and live chat, processes orders, assists with returns/exchanges, and provides product guidance and technical support for the website portal. The role involves researching customer needs, delivering accurate information to customers, sales teams, and management, maintaining records in company systems, and identifying opportunities to improve operational efficiency. Ideal candidates have a high school diploma (associates/bachelor’s preferred) and 1+ years of customer service or related experience, with strong verbal and written communication skills, experience in order management/shipping/billing processes, multi-system data analysis, and proficiency with Excel/Microsoft Office.
Required Qualifications
- High school diploma
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