Customer Support Representative
On-siteDubai, Dubai, United Arab Emirates
Job Summary
Handle customer inquiries across Property Management, Lands, Freehold, and Wasl Community Management via walk-ins, calls, emails, and portals. Process leases, renewals, terminations, and land transactions while supporting SPA issuance, DLD registration, and resale NOCs. Manage WCM service charge postings, ownership account updates in SAP, and Ejari verification. Coordinate with Finance on payment postings, refunds, and reconciliations using CDM, CyberSource, and Noqodi. Ensure accurate system updates, SLA compliance, and adherence to regulatory requirements for DLD and RERA. This role supports digital transformation initiatives within Wasl's expansive portfolio of landmark assets in Dubai.
Required Qualifications
- High School Diploma or Bachelor's Degree in Business Administration or related field
- Minimum 2 years of experience in customer service, leasing, Freehold, or property management operations
- Proficiency in SAP, CRM, and digital platforms
Desired Qualifications
- Knowledge of DLD, RERA, Ejari regulations
- Experience with UAE PASS and digital service channels
- Familiarity with payment gateways and financial coordination processes
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