Customer Support Representative (V)
On-siteCebu, Santiago, Dominican Republic or Cebu, Cagayan Valley, Republic of the Philippines
Job Summary
Provide customer support for website users via chat and email, handling complaints, offering solutions, and ensuring timely resolution. Respond promptly to inquiries, acknowledge issues, and follow established communication procedures and policies. Maintain records of interactions, transactions, and comments while entering data into CRM systems and cloud platforms. Execute other related tasks assigned by client managers or Helpware leadership. Join our growing Cebu, Philippines team to deliver best-in-class value-adding services to partners through innovative solutions and empowered teams.
Required Qualifications
- Excellent written skills in English
- Basic technical background (strong experience in using apps)
- Proactive approach
- Empathetic individuals
- Problem-solving skills
- Customer orientation
- Ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize, and manage time effectively
Desired Qualifications
- Experience in the Client support area
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