Customer Support Representative (UK/US Shift - Remote)
RemoteIndonesia
IndonesiaRemoteFull TimeMid LevelSmall
Full TimeMid LevelSmall
Job Summary
Manage high-priority customer inquiries across Email, Slack, Live Chat, and helpdesk tickets while monitoring daily dispatch cutoffs and coordinating rapid updates with warehouses. Safely handle sensitive customer data in strict compliance with corporate privacy protocols and maintain accurate records on modern supply chain tools. Collaborate with the shift lead to track feedback patterns and optimize response efficiency within a fast-paced, international logistics environment. This role requires flawless written English and the ability to remain composed during tight UK/US business hours and evening cutoffs.
Required Qualifications
- Minimum 2–3 years of solid experience in International Customer Support, B2B Ticketing, or Logistics/Supply Chain Operations
- Fully comfortable working fixed schedules aligned with UK/US business hours and evening/night cutoffs
- Elite, flawless written English skills
- Superior command of professional tone, grammar, and written clarity
- Must pass comprehensive standard background vetting and reference checks
- Proven ability to remain completely calm, organized, and analytical in a high-stress, fast-moving environment with rapid updates
- Exceptional attendance record, punctuality, and time-management discipline
- Tech-savvy individual capable of mastering new helpdesk software and complex order systems rapidly
Desired Qualifications
- prior experience handling UK/US enterprise clients
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