Customer Support Representative

Customer Service Representative at Culligan handles orders, resolves problems, maintains customer accounts, and provides proactive sales support by building relationships with customers. Responsibilities include extensive problem-solving and order processing, scheduling service and delivery orders, coordinating with the service/operations team, contacting customers to schedule additional services or maintenance plans, and referring unresolved grievances to designated departments. Required qualifications include a high school diploma or GED, at least two years of customer service experience, strong time and project management skills, proficiency in Microsoft Office (Word, Excel, Outlook), and excellent written and verbal communication skills. Benefits include medical, dental, vision insurance, 401K with company match, paid time off, company-paid training, employee discounts on Culligan products, and eligibility for annual recognition and training events.