Customer Support Representative
$65,000–$65,000 year
Hybrid · Elko, Nevada, United States
Job Summary
Hybrid Customer Support Representative handling inbound inquiries, order processing, and issue resolution to support Sandvik's mining products; build and maintain customer relationships, ensure order accuracy, and communicate status updates. Role requires associate degree or equivalent experience and 2–5 years in customer service/order management, with proficiency in Excel and CRM/order-management systems. Strong communication, time management, and collaboration skills are essential; duties include routing inquiries, expediting orders when needed, and staying informed about product applications and market conditions.
Required Qualifications
- Associate degree or equivalent experience
- 2–5 years of experience in customer service, inside sales, or order management
- Proficiency in Microsoft Office, particularly Excel and Windows-based applications
- Ability to learn and effectively use customer service and order management systems
- Strong written and verbal communication skills
- Professional, cooperative, and relationship-oriented communication style
- Demonstrated tact, discretion, and diplomacy when working with customers and internal partners
Additional Requirements
- Must have the legal right to work in the United States on an indefinite basis without employer sponsorship. (OPT not allowed)
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.