Customer Support Representative
$45,000–$53,000 year
On-siteLafayette, Louisiana, United States
Job Summary
Support internal and external customers with order processing and query resolution to meet sales goals. Collaborate with the commercial team to process orders accurately and timely, while updating sales data within appropriate software systems. Deliver exceptional experiences through effective communication and responsiveness, and contribute to developing the ordering process for Horizon. Build strong product knowledge and shipping requirements understanding by maintaining relationships with shipping and logistics. Follow SOPs for accurate order entry and work flexibly within a cross-functional team to maintain service quality.
Required Qualifications
- High School diploma or GED
- 2+ years of experience in a customer service role
- 2+ years working with Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)
- Ability to effectively prioritize tasks
- Excellent verbal and written communication skills
- Experience working in the life science industry
- Experience with a customer relationship management (CRM) system
- Strong analytical and problem-solving skills
- Ability to work effectively in a cross-functional and cross-country team environment
- Excellent attention to detail and accuracy
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