Customer Support Representative
On-siteSimpsonville, South Carolina, United States
Job Summary
Manage inbound customer requests via multi-channel pathways and respond promptly to inquiries from distributors, OEMs, and end users. Oversee all customer service requests to completion, including orders, quotes, and returns, while acting as a liaison between customers and field sales engineers. Facilitate the order process from beginning to end and expedite orders to meet customer demands. Provide solutions within your scope, escalate issues as needed, and answer basic technical questions using available resources. Fill in for teammates when needed and assist with issues identified by management. Maintain an efficient work environment and organize digital records for quick retrieval. Complete ongoing training on systems, products, and processes while applying critical thinking skills effectively.
Required Qualifications
- Proficiency in SAP, Salesforce, Microsoft Office, SharePoint, DeliveryData, Kronos, UKG, and other internal tools
- Ability to organize, prioritize, and manage competing priorities
- Strong problem-solving and critical thinking skills
- Effective interpersonal skills for collaboration
- Time management and awareness of work in queue
- Customer service experience with a track record of handling inquiries and issues
- Familiarity with sales processes and procedures
- Follow safety protocols and report safety concerns
- High School Diploma
- Speaking in person and over the phone or Microsoft Teams
- Occasional lifting or carrying objects weighing less than 10 lbs
- Regular in-person attendance and punctuality
Desired Qualifications
- Bachelor's degree
- Mechanical product knowledge
- Bilingual skills
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