Customer Support Representative | PKR - Tax Free Salary | Onsite | Karachi
On-siteKarachi, Sindh, Pakistan
Job Summary
Respond to customer inquiries via phone, email, chat, tickets, or CRM platforms by understanding concerns and providing clear, professional, timely responses. Guide clients through product features, account setup, login issues, and basic troubleshooting while documenting interactions and follow-ups in the support system. Escalate complex issues to technical, operations, or product teams and support new customer onboarding to ensure effective platform usage. Maintain a positive experience through empathy, patience, and ownership. Full-time onsite role in Karachi with 3:00 PM to 10:30 PM working hours (Mon-Fri, alternate Saturdays). Training provided for qualified candidates.
Required Qualifications
- Excellent English communication skills (both spoken & written)
- Must be fluent and able to handle different accents confidently
- Strong interpersonal and communication skills
Desired Qualifications
- Experience in a software house and selling websites/mobile applications
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