Customer Support Representative (Part-time)
RemoteUnited States
United StatesRemotePart TimeSmall
Part TimeSmall
Job Summary
Respond to customer inquiries promptly across phone, email, and chat channels while maintaining brand voice and product knowledge. Troubleshoot issues by researching and using multiple web apps to enter and assess customer information. Resolve high-volume requests with speed and accuracy, ensuring timely resolution while supporting team efficiency. Contribute to improving support efficiency by identifying common issues and updating knowledge base content. Work autonomously in a fast-paced environment during the mid-day Eastern time window, approximately 11:00 AM–3:00 PM EST.
Required Qualifications
- High school diploma or equivalent
- 1-3 years of customer service experience
- Availability during the mid-day Eastern time window, approximately 11:00 AM–3:00 PM EST
- Comfortable using multiple web-based systems simultaneously
- Comfortable Knowledge of customer services ethics, principles, and procedures
- Proficiency in administrative and documentation procedures
- Reliable, with strong time management and accountability
Desired Qualifications
- preferably a bachelor's degree or additional education or training
- Knowledge of Freshdesk or similar ticketing systems
- Familiarity with AI-assisted tools for response drafting, ticket tagging, or knowledge retrieval
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