Customer Support Representative
$32,311–$51,698 year
Hybrid · Bend, Oregon, United States
Job Summary
Customer Support Representative at PacificSource handling telephone-based member inquiries on coverage and claims, interpreting benefits and policy provisions, researching disputed claims, and ensuring accurate documentation in multiple systems. Responsibilities include handling high-volume call center interactions, assisting callers with coverage questions, making outbound calls for outreach, and aligning with HIPAA/privacy requirements while delivering compassionate, professional service. Skills emphasized include strong written and verbal communication, problem solving, adaptability, teamwork, and the ability to interpret medical terminology and standard medical billing practices; CPT/ICD-10 coding is preferred.
Required Qualifications
- High School Diploma or equivalent required
- One-year medical insurance, other healthcare related field, call center or customer service experience required
- Proficient computer skills, typing, and 10-key required
- CPT/ICD-10 coding preferred
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