Customer Support Representative (On-Site)
On-site · Guadalajara, Jalisco, Mexico
Job Summary
Customer Support Representative focused on healthcare prescriptions, insurance, and delivery status in Guadalajara. Responsibilities include handling patient inquiries via phone, email, and text; reviewing prescription orders and providing status and coverage information; proactive issue resolution with pharmacies, insurance providers, and internal teams; guiding patients through the platform to maximize service usage; translating complex healthcare and insurance processes into clear, simple steps; navigating multiple systems to research issues and identify solutions; maintaining empathy and professionalism in difficult conversations; contributing to a collaborative team environment. Requires at least 1 year of customer service experience, strong English communication, and on-site availability in Guadalajara.
Required Qualifications
- At least 1 year of customer service experience
- Strong English communication skills
- Comfortable speaking with customers by phone
- Good problem-solving skills and attention to detail
- Ability to stay calm and professional under pressure
- Comfortable using multiple systems and tools
- Able to work on-site in Guadalajara
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.