Customer Support Representative (M-F, 11A-8P EST)
$35,440–$39,520 year
On-site · Carmel, Indiana, United States
Job Summary
The Customer Support Representative is responsible for providing superior technical support and troubleshooting for OPENLANE customers. This role requires identifying, researching, and resolving technical issues, ensuring follow-through on management directives, and proactively identifying product improvement areas. The representative will educate customers on best practices, develop competitive knowledge in product areas, and document customer interactions in Salesforce. The ideal candidate possesses a bachelor’s degree or equivalent experience, with 2+ years in customer service, general automotive knowledge, strong communication skills, and the ability to troubleshoot technical issues.
Required Qualifications
- Bachelor’s degree or equivalent work experience
- 2 + years customer service/contact center experience
- General automotive knowledge
- Experience troubleshooting hardware, software, and network related issues
- Ability to communicate clearly and concisely, both orally and in writing
- Demonstrated ability to quickly learn new technologies and a drive to solve problems efficiently and with creativity
- Strong analytical, technical and problem-solving skills
Desired Qualifications
- Experience with Salesforce, Five9, Slack, & Google Suite
- Web Crawling/Search experience
- Ability to retain knowledge of State/Local/Federal/ Contract Requirements for Role
- Able to successfully manage tasks and inquiries for VIP clientele
- Customer Service including Phone Etiquette, Empathy and Active Listening
- Eagerness to learn, take direction and feedback, multi-task, time manage, and problem-solve
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