Customer Support Representative, L1 EMEA (Direct Contract 9-12 months)
Hybrid · Skopje, Grad Skopje, North Macedonia
Job Summary
Technical Support Representative (L1) for Foxit’s PDF solutions in the EMEA region. Responsibilities include troubleshooting technical issues, diagnosing and resolving software/configuration faults, guiding customers through step-by-step solutions, providing timely responses via phone, chat, and email, creating and maintaining knowledge-base articles, supporting rollout and adoption of new Foxit applications, and collaborating with internal teams to escalate issues and share customer feedback. Requires experience in technical/desktop support, proficiency with Windows and macOS, familiarity with remote desktop tools and help-desk software, strong English communication, problem-solving skills, and the ability to manage multiple cases. Nice-to-have: degree in Computer Science/IT or related certifications and experience supporting SaaS or PDF/document software.
Required Qualifications
- Experience in technical support or desktop support
- Strong understanding of Windows and macOS
- Experience with remote desktop tools and help desk software
- Excellent written and spoken English
- Strong problem-solving skills and attention to detail
- Ability to manage multiple cases and prioritize effectively
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