Customer Support Representative

Receives and fields incoming customer service calls to resolve inquiries, provide basic account services for balances and transfers, and support digital banking tasks including password resets. Handle requests on accounts, cards, or payments, transfer calls to appropriate personnel or voice mail, and perform daily Synergy processing. Conduct excess transaction monitoring, review "On Us" checks over $5,000 for fraud mitigation, and perform daily mobile deposit reviews. Process and track returned mail, manage check ordering, and handle daily printing, mailing of debit cards, and supply inventory audits. Requires expertise in utilizing technology and numerous software packages used by the Bank.