Customer Support Representative
$54,833–$68,511 year
On-siteIrvine, California, United States
Irvine, California, United StatesOn-siteFull Time$54,833–$68,511 yearBachelors DegreeEnterprise
Full TimeBachelors DegreeEnterprise
Job Summary
Administer and document product liability allegation cases, analyzing facts to evaluate and resolve customer issues and claims through negotiation. Monitor vehicle performance trends to identify business and product quality issues for evaluation, while compiling information for quarterly TREAD case reviews. Work with dealers, field staff, engineers, and team members to support investigations, including attorney demands, reimbursement requests, and dispute settlements. Requires 3+ years of analytical support experience and 2+ years in customer support. Full-time exempt role in Irvine, California.
Required Qualifications
- Bachelor's degree or equivalent work experience
- Automotive industry experience
- Minimum 3+ year's analytical and administrative support experience
- Minimum 2 years' experience within a customer support environment
- Excellent communication skills (written and oral)
- Minimum 50+ wpm typing skills
- Working knowledge of personal computers and Microsoft software
- Well organized, with the ability to complete projects as assigned
Desired Qualifications
- Automotive industry experience preferred
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