Customer Support Representative

Answer and respond to a high volume of phone calls, emails, and chat contacts from customers needing technical support while maintaining good attendance and adhering to your schedule. Troubleshoot issues by following posted protocols and diagnostics, then create parts orders, dispatch service technicians, and collect billing information. Document comprehensive customer case records and efficiently utilize tools to achieve posted KPIs for contacts, order accuracy, availability, and quality. Build working knowledge of products through required training and ongoing education. Promote a positive team atmosphere with co-workers.