Customer Support Representative
On-siteSpringfield, Massachusetts, United States
Job Summary
Respond accurately to a large volume of support calls and emails in a timely manner with a high degree of professionalism. Research and resolve inquiries, appropriately escalate issues for clients and participants as prescribed by standard operating procedures, and maintain a high rate of client retention through superior customer service. Accurately document all communications and complete all assigned processing tasks. Participate in customer service training related to knowledge and skill enhancements. This role requires no previous professional experience and involves routine, repetitive assignments under close supervision. As a front line of support, you contribute to a positive work environment that is entrepreneurial and high performing.
Required Qualifications
- High school diploma or equivalent
- Excellent written, oral, and communication skills
- Strong customer service orientation and problem resolution skills
- Excellent interpersonal skills
- Successful completion of isolved Base Camp
Desired Qualifications
- 1+ years previous experience in a professional, customer facing business environment
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