Customer Support Representative
RemoteUnited States
United StatesRemoteFull TimeSmall
Full TimeSmall
Job Summary
Process support tickets and manage task/project workflows for FL3XX's business aviation SaaS platform. Learn the software, company processes, and troubleshooting methods during Months 0–3, then transition to sole account ownership by Month 4, building relationships and driving adoption. Handle occasional live video calls for urgent issues and document problems to funnel them into the development team. Cover 24/7 support rotation across US and EU teams, including weekends, holidays, and late-night shifts as needed. Begin working on personal projects like AI-powered workflows or recommendation reports for the Product team by Month 9.
Required Qualifications
- Experience in Software support desk, or SaaS support
- Ability to approach customer issues in a structured and calculated manner
- Strong written and verbal communication skills
- Self-confident, unafraid of making mistakes, approaches new challenges with strength and flexibility
- Excellent multitasking and project management skills
- Well-organized with the ability to prioritise
- Must be able to cover North American hours
Desired Qualifications
- Experience in business aviation (sales, flight coordination, passenger services, crew)
- Passion for aviation
- Confidence to learn
- Track record of comfortability around new technologies
- Ability to learn new software quickly
- Start-up experience
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