Customer Support Representative
$37,440–$54,080 year
On-siteSite, Ituri, Democratic Republic of the Congo
Job Summary
Serve as the primary customer contact via phone, email, and in-person communication to provide professional, timely responses to inquiries and service requests. Manage the full order lifecycle by processing orders accurately using SAP, entering quotes, coordinating shipments, and expediting to ensure on-time delivery. Track orders from quote through shipment and coordinate with internal teams to resolve issues and meet customer expectations. Maintain detailed documentation and ensure customer data accuracy. This role requires a High School diploma, 2-4 years of B2B customer service experience, and working knowledge of SAP. Hours are Monday-Friday 8-4:30p with a pay range of $18-$26.
Required Qualifications
- Must be legally eligible to work in the United States
- All offers of employment are contingent upon clear results of a background check and drug screen
- Minimum of a High School diploma
- 2-4 years of B2B customer service experience
- manufacturing or industrial industry experience preferred
- Experience with Microsoft Suite products
- Working knowledge of SAP preferred
Desired Qualifications
- manufacturing or industrial industry experience preferred
- Working knowledge of SAP preferred
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