Customer Support Representative (Fintech, Japanese)
HybridPerai, Penang, Malaysia
Job Summary
Assist customers with inquiries via live chat or email in Japanese and English, ensuring an efficient, accurate, and high-quality service experience. Diligently manage and follow up on inquiries or complaints from current and prospective users while demonstrating strong numerical acumen with complex financial and crypto product interactions. Be well equipped with crypto trading platforms and market fundamentals, flagging discrepancies or risks to management, and continuously seek improvements to enhance team performance and operational processes. Perform a 5-day shift schedule including weekends and holidays under a hybrid onsite/remote model, with legal work authorization required for Malaysia.
Required Qualifications
- Native-level Japanese proficiency
- ability to confidently support users on complex, written interactions related to financial and crypto products
- reading & typing mandatory
- Strong command of English, written and spoken
- Experience in Customer Service / Live-chat Customer Service
- training in frontline operations (Live Chat & Email)
- Ability to perform 5 days' shift work, including weekends and public holidays
- Willingness to work onsite during day shifts and from home during night shifts
- Legal work authorisation in Malaysia
Desired Qualifications
- Experience working with financial institutions, fintech platforms, trading environments, or crypto-currency products
- Educational background in Finance, Economics, Mathematics, Business Administration, or other analytical / STEM-related fields
- Strong numerical acumen with attention to detail and comfort working with figures, data, and statistics
- Passion to develop knowledge and a long-term career in fintech / crypto-currency trading firms
- Team player, committed and self-driven, with the ability to respond positively and professionally to user requests
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.