Customer Support Representative
On-siteBengaluru, Karnataka, India
Job Summary
Aid customers facing login issues and guide them through the login process while troubleshooting any problems they encounter. Help users reset passwords securely and assist with general account maintenance, including updating information and resolving account-related queries. Identify and diagnose software-related issues, escalating complex problems to appropriate teams, and respond to inquiries via email, chat, and tickets promptly and professionally. Maintain accurate records of interactions in the CRM system and continuously update knowledge of software and services to share insights with the team. Collaborate efficiently with the broader Support, Customer Experience, and Product teams. This role delivers rapid assistance within the Customer Value Delivery organization, supporting clients who use Definitive Healthcare's data solutions to solve challenges and achieve outcomes benefiting business and society.
Required Qualifications
- 1-4 years of experience working in a professional environment
- Excellent communication skills in English, both written and spoken
- Strong problem-solving abilities and attention to detail
- Empathetic and patient demeanor when dealing with customer inquiries
- Basic technical knowledge and the ability to learn and adapt to new software quickly
- Previous customer support experience
- A passion for helping people and a commitment to delivering exceptional customer service
Desired Qualifications
- ideally directly within a customer support or custom facing function
- Zendesk Experience
- General understanding of US Healthcare System
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