Customer Support Representative
On-siteSeattle, Washington, United States
Seattle, Washington, United StatesOn-siteFull TimeTechnologyMedium
Full TimeMediumTechnology
Job Summary
Handle incoming customer queries via phone, email, and live chat, providing accurate, timely, and empathetic responses while troubleshooting issues and escalating complex cases as needed. Maintain comprehensive product knowledge to assist customers effectively and actively seek feedback to improve services. Collaborate with design, operations, and product teams to ensure a cohesive customer experience. Requires 9am–5pm PST availability, 1–3 years of experience, and proficiency in CRM tools like Zendesk or Hubspot. Fintech or freight industry familiarity is a plus.
Required Qualifications
- Can be available 9am - 5pm PST
- Demonstrates pride, ownership, and accountability for your work, and expects the same from those you work with
- Shares opinions openly on what's working and what's not across the product, tech stack, and team processes
- Is comfortable with independently owning large features with multiple moving parts
- Seeks feedback early and often in the development process
- Collaborates effectively and empathetically across different roles such as Design, Operations, and Product
- Identifies speed vs quality tradeoffs and balances them judiciously
- Believes diverse teams make better decisions and actively fosters a culture where every person can do their best work
- Has the ability to work in a fast-paced environment and to adapt to changing demands
- Has proficiency in using CRM software and other customer support tools (Zendesk, Hubspot, Freshdesk...etc)
- Exhibits excellent communication skills, both verbal and written
- Has 1-3 years' experience
Desired Qualifications
- You have proven experience in customer support or a related field
- You have familiarity with Fintech or the Freight industry
- You have Hubspot experience
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