Customer Support Representative
$37,440–$41,600 year
On-siteMiddle River, Maryland, United States
Job Summary
CDS Logistics & Home Services is seeking an enthusiastic, highly organized Customer Support Representative to join the Network Operations team. The role focuses on daily customer support, issue resolution, and maintaining internal systems data integrity, coordinating with internal and external client requests. Key duties include identifying performance issues using internal systems (e.g., Vision), completing daily reporting for assigned customer accounts, providing support to other analysts, serving as primary liaison between customers and CDS, communicating performance metrics with Sales/Network Management/LOC, assisting in creating dealer and manufacturer SOPs, and handling other duties as assigned.
Required Qualifications
- Minimum High School Diploma/GED, AA degree preferred.
- Minimum of 1-3 years of experience in a logistics operation support role (customer service, account management, etc.).
- Experience working in order management software.
- Strong customer service skills.
- Excellent communication skills; verbal, written and listening.
- Excel Skills
- Must work well in a team environment and independently
- Must be available for occasional overtime
- Excellent attention to detail
- Ability to take and apply constructive criticism
- Strong organizational skills to handle multiple priorities and streams of information
- Analytical and resourceful hands-on problem solver
Desired Qualifications
- Microsoft Office: Word, Excel, Power Point, Email
- TMW Experience
- This position has no supervisory responsibility.
- Supervisory Responsibility
- This role has no supervisory responsibility.
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