Customer Support Representative-Case Examination

Review/examine/interpret forms, legal evidence, savings bonds, and other information to ensure accuracy and completion of processes and transaction details for compliance with Treasury regulations and internal procedures. Aim to exceed established metrics for accuracy, timeliness, and completeness. Establish and maintain accurate digital customer records. Utilize multiple software applications to retrieve and relay relevant customer information. Interact with customers via telephone or in writing. Apply critical thinking to provide superior customer service to external and internal customers by independently providing instruction, support, and inquiry resolution. Ensure strict adherence and compliance to all regulations, guidelines, and controls. Interpret and apply policies and procedures related to products and services supported by the Treasury department. Maintain business expertise and the ability to adapt to changing technology, processes, procedures, and controls. Assists in the identification of day-to-day customer trends and other business needs to help improve operational efficiencies and drive process innovations. Assists with peer training and mentoring. Completes ad-hoc work assignments and/or participates in projects as needed or assigned. Provide support to other staff as appropriate or needed. Qualifications include an Associates degree (preferred) and at least 1 year of related experience. No nights or weekends. Salary range posted: $45,600-$57,033-$68,400; starting salary range $50,000-$57,000. Benefits include healthcare, 401(k), pension, PTO, transportation subsidies, educational assistance, on-site fitness, professional development.