Customer Support Representative (Call Center)
Hybrid · Minneapolis, Minnesota, United States
Minneapolis, Minnesota, United StatesHybridFull TimeMid LevelAssociates DegreeLarge
Type
Full Time
Level
Mid Level
Education
Associates Degree
Company size
Large
Job Summary
The Customer Support Representative will answer incoming calls and emails from customers and financial institutions, advise on U.S. Treasury financial products, and provide detailed customer-oriented service. Responsibilities include account setup support, exceeding established metrics for accuracy and completeness, and maintaining accurate records. The position requires effective verbal communication skills, problem-solving abilities, and proficiency in basic computer and MS Office applications.
Required Qualifications
- Associates degree in business or an equivalent combination of education and experience
- Minimum one year of related experience or an equivalent combination of post-secondary education and experience in customer service, operations, or related area
- Must be a U.S. citizen or lawful permanent resident alien with at least three years of legal residency in any visa category
- Ability to interface directly with customers and resolve issues, follow, and explain policies and procedures, problem solve, and meet deadlines
- Basic computer and MS Office proficiency
Additional Requirements
- Must be a U.S. citizen or lawful permanent resident alien with at least three years of legal residency in any visa category
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