Customer Support Representative

Provide high-level sales support and customer service to the inside sales team and clients, resolving complex issues and escalating matters as needed. Manage the order-to-invoice process by registering orders, processing value-added cases, and handling various customer request formats. Support demand planning and quality assurance by adjusting forecasts, managing inventory reports, and responding to expedite requests. Address service requests, RMA procedures, and quality investigations including misdelivery and stock issues. Assist with the quote-to-order process by registering estimates, transferring PDFs, monitoring PM views, and coordinating legal for contract finalization.