Customer Support & Project Coördinator

Coordinate optimal service delivery for international clients by managing project workflows, ensuring timely analytical result reporting, and advising on digital portals, pricing, and logistics. Act as the primary contact for customers and laboratories, handling incident reporting and resolution while explaining analytical backgrounds and timelines. Maintain process progress across the chain from sample collection to digital reporting, leveraging technical knowledge to translate service capabilities to stakeholders. Work standard business hours from 8:00 to 18:00 within the Amsterdam customer support team, bridging sales, chemistry, and laboratory operations.