Customer Support/Ops Coordinator I
On-site · Manila, Metro Manila, Philippines
Job Summary
Customer Support/Ops Coordinator I processes vital-record order requests and payments services, uses VPS, VitalChek Intranet and VitalChek Website to gather agency-specific requirements, ensures accurate information input, delivers first-contact resolution, directs inquiries to the appropriate department, contributes to new hire training, and aims to meet or exceed SLAs while upholding quality of service and compliance. Skills include effective communication, data entry, tool navigation, and knowledge of agency rules for vital records and payments services.
Required Qualifications
- Bachelor's degree or at least 2 years of college with no back subjects/incomplete units
- 1 year of BPO experience (voice)
- Experience with chat and email support a plus
- Excellent communication skills
- Proficiency in Microsoft Office
- Ability to learn and apply enterprise AI tools
- Willingness to work on shifting schedules and Philippine holidays/overtime
- No attendance/proximity issues
- Ability to meet SLA targets
- Criminals may pose as recruiters warning; candidates should be cautious and adhere to privacy policies
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