Customer Support Offier - AI & IB Credit Control
On-site · Manila, Metro Manila, Philippines
Job Summary
Perform receipting, cash application and customer account maintenance activities, including any required post-processing and follow-up activities. Manage workload distribution for inquiries via email and queries. Ensure compliance with QBE policies and applicable laws. Take ownership of the ledger to collect outstanding debt, ensure timely and accurate payments, and maintain the company’s reputation. Build and maintain relationships with external and internal stakeholders. Execute basic Accounts Receivable (Credit Control) duties, monitor outstanding balances, support collections, and prepare related documentation and correspondence. Enter data into systems and generate statistical reports from records. Respond to customer inquiries by phone and email to provide excellent service.
Required Qualifications
- Bachelor's Degree or equivalent combination of education and work experience
- 0-1 year relevant experience
- Understanding of spreadsheets and reconciliation procedures
- Excellent communication skills
- Excellent keyboard skills
- Customer service skills
- Ability to work to strict deadlines
- Ability to work under pressure
- A high level of numeracy and literacy
- Strong spoken and written English
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