Customer Support Officer - LATAM

Respond to client inquiries via live chat, email, and phone while introducing financial products and providing advanced customer service. Offer guidance and troubleshooting support to assist clients, consulting with appropriate specialist staff as needed. Handle inquiries appropriately to ensure high-level service is delivered. Identify areas for improvement and share feedback with the team. Cooperate effectively with other departments as required. Perform other duties as directed by the manager. Maintain excellent verbal and written skills in Spanish, Portuguese, and English. Flexible shift rotation is required.