Customer Support Mandarin Speaker

Handle and support Sales Executives' requests while resolving customer issues efficiently and verifying sales information to ensure accuracy and compliance. Ensure all processes align with pricing guidelines, company policies, and regulations, then manage and resolve first-level sales escalations. Follow up daily on unresolved cases until full resolution and deliver professional, high-quality support to external customers. Create a positive, customer-friendly experience through effective communication while maintaining integrity and adherence to SOPs. This role requires fluent Mandarin and English skills, with on-site location and visa support available.