Customer Support Mandarin Speaker

Handle and support Sales Executives' requests while resolving customer issues efficiently and verifying sales information on every interaction to ensure accuracy and compliance. Ensure all processes align with pricing guidelines, company policies, and regulations, then manage and resolve first-level sales escalations. Follow up daily on unresolved cases until full resolution is achieved and deliver professional, high-quality support to external customers. Maintain integrity and adherence to SOPs while creating a positive, customer-friendly experience through effective communication. This role is ideal for a Mandarin-speaking Executive in a fast-paced environment who thrives under pressure and can manage multiple cases simultaneously.