Customer Support Mandarin Speaker

Handle and support Sales Executives' requests while resolving customer issues efficiently and verifying sales information on every interaction to ensure accuracy. Manage and resolve first-level sales escalations, following up daily on unresolved cases until full resolution is achieved. Ensure all processes align with pricing guidelines, company policies, and regulations while delivering professional, customer-friendly assistance that maintains integrity and adherence to SOPs. Fluent in Mandarin with strong English skills, this role requires detail-oriented problem-solving and the ability to handle pressure in a fast-paced environment. Full-time on-site position with visa support provided.