Customer Support Mandarin Speaker

Handle and support Sales Executives' requests while resolving customer issues efficiently, ensuring all processes align with pricing guidelines and company policies. Verify sales information on every interaction to maintain accuracy and compliance, and manage first-level sales escalations by following up daily on unresolved cases until full resolution. Deliver professional, high-quality support to external customers through effective communication, creating a positive experience while adhering to SOPs. Fluent in Mandarin with strong English skills, this on-site role offers visa support and competitive compensation.