Customer Support Mandarin Speaker

Handle and support Sales Executives' requests while resolving customer issues efficiently and verifying sales information on every interaction to ensure accuracy and compliance. Manage and resolve first-level sales escalations, follow up daily on unresolved cases until full resolution, and deliver professional assistance while maintaining integrity and adherence to SOPs. Ensure all processes align with pricing guidelines, company policies, and regulations to create a positive, customer-friendly experience. Fluent in Mandarin with a strong command of English, this on-site full-time role offers visa support and includes structured training and onboarding.