Customer Support Manager for United Nations and Global Accounts
$55,000–$65,000 year
On-siteMilan, Lombardy, Italy
Job Summary
Manage government service contracts for UN and global accounts, overseeing renewals, proposals, and Statements of Work while meeting P&L and receivables targets. Develop strategic service account plans and profiles, collaborating with sales teams to drive business growth and position Motorola for service expansion. Monitor revenue streams, track billing performance, and forecast accurately to ensure cost and revenue goals are achieved. Travel 25-50% of the time across Italy, France, Greece, and UN regions to support diverse stakeholders. This role supports Motorola Solutions' mission to build safer communities through advanced connectivity technologies.
Required Qualifications
- High attention to detail
- Strong interpersonal and communication skills
- Strong financial management skills
- Required background supporting pre-sales activities
- Demonstrated ability to manage government service contracts
- Ability to develop Statements of Work (SOW)
- Ability to handle contract renewals
- Ability to create strategic service account plans
- Broad perspective capable of supporting accounts across Italy, France, and Greece
- Ability and willingness to travel globally 30% to 50% of the time
- Experience with UN accounts
Desired Qualifications
- A technical background
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