Customer Support - Logistics Specialist (Seasonal)

Logistics Specialist at OPENLANE provides frontline customer support for shipments and transportation-related inquiries. Responsibilities include maintaining excellent customer service via phone and email, tracking and tracing of shipments, coordinating with sublet carriers, validating location/operability of units, dispatching loads with carriers, running aging reports, solving transport issues with internal teams, and acting as the Subject Matter Expert for the dispatching system. The role emphasizes collaboration across departments, adherence to laws, and ongoing process improvements to enhance the customer experience. The position is seasonal with a hybrid work model (two days in the office and three days remote per week).