Customer Support (live-chat)
$10,140–$13,320 year
Remote · Ukraine
Job Summary
Customer Support Specialist on CyberCare team delivering live-chat support for global tech brands (NordVPN, Surfshark, Saily) with focus on troubleshooting tech issues, handling billing inquiries, and creating positive customer experiences. Work is full-time with rotating day/evening shifts and remote work from Ivano-Frankivsk; onboarding, mentorship, and growth paths within CyberCare/Tesonet. Responsibilities include assisting customers via live-chat, resolving issues, and turning users into fans through empathetic, proactive support. The role benefits from a formal office in Cyber City and post-probation option to work from home, plus health insurance and in-house gym amenities.
Required Qualifications
- Fluency in English
- Basic know-how of Windows/MacOS
- Confidence in multitasking and providing technical support
- Calm, customer-first mindset
- Positive, proactive, and motivated attitude
- Ability to work rotating day and evening shifts full-time
- Ability to work remotely from Ivano Frankivsk
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